Instructor-led course
Your front office absorbs the most contact with the least support. Fix that in a day.
A 7-hour instructor-led course for front desk staff, patient coordinators and schedulers. It covers drafting appointment and reminder correspondence, turning clinical or insurer language into plain language, triaging incoming messages, and the confidentiality check that belongs before anything is sent.
- Length
- 7 hours
- Delivery
- 100% Instructor-Led
- Format
- In person · Virtual · Hybrid
- Capacity
- 15 participants
What this is
A course, not a consulting engagement.
All exercises use standardized sample business documents provided by the instructor. That is deliberate. Your team learns a method they can apply to anything, instead of watching us work on one pile of files.
It teaches the skill. It does not produce documents or set up systems on any participant's behalf. If you want the build work done, that is a separate engagement with its own scope and price.
Course title
AI for the Medical Practice Front Office
What you get
What your team can do by the end of it.
Draft appointment, reminder and follow-up correspondence in a consistent and appropriate tone
Turn clinical or insurer language into plain language a patient can act on
Organize and summarize incoming administrative messages so they can be triaged
Prepare accurate written responses to routine administrative enquiries
Apply confidentiality boundaries and a verification step before anything is sent
How the time is spent
7 hours, accounted for.
The hours below are what we commit to deliver, not an estimate.
| Segment | Time |
|---|---|
| Patient correspondence and reminders | 1.5 hours |
| Translating clinical and insurer language into plain language | 1.5 hours |
| Triaging and summarizing incoming messages | 1.5 hours |
| Responding to routine administrative enquiries | 1.5 hours |
| Confidentiality boundaries and verification before sending | 1 hour |
| Total | 7 hours |
Who it is for
The people who answer the phone first.
Front desk staff, patient coordinators, schedulers and administrative assistants at medical, dental and allied health practices. This is an administrative course. It is not clinical training and confers no clinical or compliance certification.
The front office absorbs the largest share of a practice's communication volume with the least support, and unclear patient correspondence generates repeat contact that costs more time than writing it clearly the first time. Participants leave able to produce clearer correspondence faster, with a check before anything goes out.
Straight answers
The questions buyers actually ask.
Can our team work through this at their own pace instead?
No. It is 100% instructor-led and delivered live, in person, virtually, or part each. There is no recorded version, because the practice segments only work with someone in the room to correct technique as people go.
Do we practise on real patient correspondence?
No. All exercises use standardized fictional sample documents provided by the instructor, and no real patient information is used at any point. The course teaches a transferable method rather than becoming a working session on one practice's files.
Will you handle our correspondence for us?
Not as part of this course. It teaches the skill. It does not handle any practice's correspondence on its behalf. If you want that work done, it is a separate engagement with its own scope and price, quoted at our standard rates.
Which AI tools does it cover?
The method is tool-agnostic and taught on a general purpose AI assistant. The instructions, verification habits and data boundaries transfer across assistants, which matters because most organizations change tools at least once while the skills stay useful.
Who can attend, and how many?
Capacity is 15 participants. Kriv AI contracts with your organization, which names the people who should attend. There are no individual seats to purchase.
Who delivers it?
A senior practitioner who does this work in real engagements, not a trainer reading someone else's deck. The person who scopes the delivery is the person in the room.
Start here
Tell us the team and the week, and we will tell you the shape.
Kriv AI contracts with your organization, and you name the people who should attend. A short call is enough to work out whether this course is the right one for your team.
+1-732-433-5564 · info@kriv.ai · East Brunswick, NJ
“A massive time saver.”
Flagship engagement, 2025, 2,000+ associates · 122 locations. From kickoff to independently productive engineers in 3 weeks.