Instructor-led course
A fluent but wrong answer does damage immediately. Give your whole team one standard.
A 3.5-hour instructor-led session for customer service representatives and support staff. It covers drafting responses to common situations, adjusting tone for a frustrated customer, summarizing a case history for handover, and recognizing what must go straight to a person.
- Length
- 3.5 hours
- Delivery
- 100% Instructor-Led
- Format
- In person · Virtual · Hybrid
- Capacity
- 20 participants
What this is
A course, not a consulting engagement.
All exercises use standardized sample business documents provided by the instructor. That is deliberate. Your team learns a method they can apply to anything, instead of watching us work on one pile of files.
It teaches the skill. It does not produce documents or set up systems on any participant's behalf. If you want the build work done, that is a separate engagement with its own scope and price.
Course title
AI for Customer Service Teams
What you get
What your team can do by the end of it.
Draft clear and appropriately toned responses to common customer situations
Adjust tone for a frustrated or escalating customer without becoming defensive or evasive
Summarize a case history quickly so it can be handed over
Recognize which enquiries must not be answered with AI assistance and must go straight to a person
How the time is spent
3.5 hours, accounted for.
The hours below are what we commit to deliver, not an estimate.
| Segment | Time |
|---|---|
| Drafting responses to common situations | 1 hour |
| Tone in difficult and escalating exchanges | 1 hour |
| Case summaries and handovers | 45 minutes |
| What must go straight to a human | 45 minutes |
| Total | 3.5 hours |
Who it is for
The people who answer the customer first.
Customer service representatives, support staff, service coordinators, dispatchers and reception staff. Designed to be delivered to a whole team in one half-day session. No prior AI experience is required.
Customer service is where a fluent but wrong answer does immediate damage, and where a whole team needs the same standard rather than two people having attended a course. Participants leave able to respond faster while recognizing what must never be automated.
Straight answers
The questions buyers actually ask.
Can our team work through this at their own pace instead?
No. It is 100% instructor-led and delivered live, in person, virtually, or part each. There is no recorded version, because the practice segments only work with someone in the room to correct technique as people go.
Do we practise on our own customer cases?
No, and that is deliberate. All exercises use standardized sample customer exchanges provided by the instructor, so the course teaches a transferable method rather than becoming a working session on one company's files.
Will you handle our customer contact for us?
Not as part of this course. It teaches the skill. It does not handle any organization's customer contact on its behalf. If you want that work done, it is a separate engagement with its own scope and price, quoted at our standard rates.
Which AI tools does it cover?
The method is tool-agnostic and taught on a general purpose AI assistant. The instructions, verification habits and data boundaries transfer across assistants, which matters because most organizations change tools at least once while the skills stay useful.
Who can attend, and how many?
Capacity is 20 participants. Kriv AI contracts with your organization, which names the people who should attend. There are no individual seats to purchase.
Who delivers it?
A senior practitioner who does this work in real engagements, not a trainer reading someone else's deck. The person who scopes the delivery is the person in the room.
Start here
Tell us the team and the week, and we will tell you the shape.
Kriv AI contracts with your organization, and you name the people who should attend. A short call is enough to work out whether this course is the right one for your team.
+1-732-433-5564 · info@kriv.ai · East Brunswick, NJ
“A massive time saver.”
Flagship engagement, 2025, 2,000+ associates · 122 locations. From kickoff to independently productive engineers in 3 weeks.